Knowledge Base

Setting up Webmail email for Mozilla Thunderbird

UPDATED: April 28, 2019


To set up Mozilla Thunderbird to retrieve emails for your hosted Webmail email, follow these steps:
 

1 ) - Open your Mozilla Thunderbird program.

 

2 ) - Select File, then New, then Account. The Account Wizard will appear.

 

3 ) - Select the Email account button.

 

4 ) - Enter your name in the Your Name box.

 

5 ) - In the Email Address text field , enter your entire email address  ( e.g., name@yourdomainname.com ) .

 

6 ) - Username: username@yourdomainname.com

 

7 ) - Password: Use the email account’s password.

 

8 ) - Incoming Server: mail.yourdomainname.com

 

9 ) - Outgoing Server: mail.yourdomainname.com

 

10 ) - Select either IMAP or POP3 as your mail retrieval protocol.

  • IMAP Port: 993   ( NOTE: You should choose IMAP if you will be accessing your email from multiple devices. )
     
  • POP3 Port: 995  ( NOTE: Choose the POP3 button, if you will be accessing your email from a single device. )

 

11 ) - SMTP Port: 465


12 ) - Make certain to use " Secure SSL/TLS Settings "
 

13 ) - Enter a descriptive name for your email account. It can be anything you want, such as Office Mail or Home.

 

14 ) - This is your chance to review the information you’ve entered so far to make sure it’s correct. If you need to make any changes, click the Back button to return to the window you want to revise.

 

15 ) - Click the Finish button.
 


 



TROUBLESHOOT TIP : If you have trouble sending a message, it’s possible your Internet Service Provider (ISP) is blocking the default port 25. To fix this problem, take the following additional steps:
 

  1. From the top menu, select the Tools / Account Settings button.
     
  2. Click the Outgoing Server (SMTP) link.
     
  3. In the Port box, change the port number to 80.
     


IMPORTANT TO KNOW  :
 

  • IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application. Also, this will leave copies of the emails on the server.
     

  • POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread. Also, this will remove / delete the emails on the server as it is being downloaded onto your loal computer or device.
     

  • Outgoing mail is sent using SMTP.
     

  • We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.
     
  • You can download the Thunderbird Email program at
    https://www.thunderbird.net/en-US/

     

  • Instructions for Thunderbird are at ...
    https://support.mozilla.org/en-US/products/thunderbird

     
  • Installation instructions for Thunderbird are at ...
    https://support.mozilla.org/en-US/kb/installing-thunderbird-windows

 

 

 

 

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